Shipping & Returns
| S H I P P I N G |
Orders received on a business day before 3:00pm Pacific Standard Time is usually shipped the same day. Any orders after the deadline are usually shipped the next business day. Retail orders are shipped via USPS and a tracking number will be emailed to the email address on the account once shipped.
Wholesale and distributor orders can be shipped via UPS or USPS at our discretion. Orders received on a business day before 3:00pm Pacific Standard Time is usually shipped the same day. Any orders after the deadline are usually shipped the next business day.
| R E T U R N S |
VPR Collection only accepts returns within 60 days of purchase. Each product(s) must be in the same condition as when purchased; all item(s) must be in its original packaging with the receipt. Please contact email@example.com to begin your return process. After receiving an email with the shipping address, it is your responsibility for all costs related to the return process. Additionally, you’re carrying any risk of loss/damage during shipment. Please be sure to be extremely accurate when addressing the package. VPR does recommend opting for a tracking number and insurance for your package.
When the item(s) have been received, they will be thoroughly inspected. Then, you will receive an email notifying you that VPR Collection has received the package & your updated status about the return. In the event that your return was approved, VPR Collection will refund the purchase price and all taxes paid, minus the original shipping & handling costs. If, by chance, your original order qualified for free shipping, the shipping fee will be taken from the refund.
IMPORTANT TO NOTE: the products cannot be re-shipped if the refund has been rejected
| R E F U N D S |
Each refund is processed within ten business days after VPR collection receives and approves the item(s). The refund will be credited to the payment method initially used.
NO REFUNDS ON ANY FINAL SALE PRODUCTS
| D E F E C T I V E / F A U L T Y D E V I C E S |
If a device is defective or becomes faulty within 60 days of initial purchase, please email firstname.lastname@example.org with an attached photo/video of the issue experienced. VPR Collection will then provide you with further details and instructions.
If your device has been in your possession for longer than 60 days, refund or exchange can be completed.